Frequently Asked Questions
+When is the show?
The show starts Thursday, November 28 (Thanksgiving) and continues daily through Monday, December 2, 2013.
Show hours are Thursday, Nov. 28 – Sunday, Dec. 1: 10:00 a.m. to 10:00 p.m. and
Monday, Dec. 2: 10:00 a.m. to 8:00 p.m.
+How much are tickets?
Tickets are $10.00 Children 12 and under are free when accompanied by an adult.
+How do I purchase tickets?
Tickets (cash only) may only be purchased at Moscone Center on the day of entry. Tickets cannot be purchased in advance.
+Are refunds available?
No. Tickets are non-refundable.
+Are you open on Thanksgiving?
Yes, the show is open from 10 AM to 10 PM.
+Can I leave and come back?
Yes. Make sure to get your hand stamped prior to leaving.
+What day is the best to come and beat the crowds?
Traditionally, Thursday, Nov. 24 (Thanksgiving), Friday, Nov. 25 and weekends are the busiest days of the show.
+Where can I park?
Plenty of paid parking lots are available around Moscone Center, visit our Parking page for more information.
Parking available at Hearst Garage at 45 Third Street between Mission and Market Streets.
There is no public or handicap parking in either the North or South driveways at Moscone Center. However handicap drop-off is allowed in the North driveway.
+Can I take public transportation?
Public transportation is a very popular methods of getting to the Auto Show. If you take BART (Bay Area Rapid Transit), exit at either the Powell or New Montgomery Street stations.
+Where is Moscone Center located?
Moscone Center is located at 747 Howard Street, San Francisco (between 3rd and 4th streets).
+Where is the main entrance?
The North Hall side (right-hand side of Howard Street). Signs will direct you to the proper entrance.
+Can I bring a backpack?
Yes, backpacks are allowed. As is the case with most public events, security may check it upon arrival.
+Are pets allowed?
Pets are not allowed. The only exceptions are certified service animals or service animals in training.
+Are ATM’s available?
Yes, there are ATM’s located throughout Moscone Center. They are also located in businesses and banks adjacent to Moscone Center.
+Are wheelchairs available?
Moscone no longer provides wheelchairs.
+Is there someplace to eat?
Yes, there are concession stands located in the main hallway between the North and South Halls. Food court located behind the main lobby between the North and South Halls. Several restaurants are located within one block of Moscone Center.
+Is there a lost and found?
Misplaced articles may be turned in to Moscone Center security or the show office at Moscone Center. The International Auto Show records pertinent information and lost articles will be catalogued and held for 30 days. Items not claimed after 30 days are disposed of or donated to charity. Guests needing assistance in retrieving lost items should call (415) 978-3500.
+Where are the show offices located?
The show offices are located in room 214 on the 2nd floor (Mezzanine level) of the South Hall.
+What happens if I lose my child or member of my party?
It is strongly suggested that a designated meeting place is established prior to entering the show. The elevators in the main lobby or the show offices are the most common. Paging will take place in the case of an emergency.
+Is general paging allowed?
The public address system is not intended for paging. However, in the event of a medical emergency or other special circumstances, paging will be allowed. General paging for lost or separated parties will be conducted on an hourly basis.
+Is smoking allowed at Moscone Center?
Moscone Center is a smoke-free facility. Guests who wish to smoke are required to leave the building. Guests wishing to exit and return must receive a re-entry hand stamp from security personnel.